The City of Holyoke Department of Public Works manages sewer billing for residents and businesses in Holyoke, Massachusetts. Monthly sewer bills are based on water usage and include a clear due date. Timely payment prevents late fees or service issues.
- For the most current payment options, visit the official Pay Your Sewer Bill page at https://www.holyoke.org/pay-your-sewer-bill/ where you can access the secure online payment system directly.
- You can also review full billing and payment details on the official Sewer page at https://www.holyoke.org/payments/sewer/.
One-Time Payment (Quick Pay)
Holyoke sewer customers can make one-time payments through the official UniPay online portal without needing a full recurring account setup. This guest-style quick-pay option lets you settle your current bill securely using your account details.
To complete a one-time payment:
- Go to the official payment portal linked from the Pay Your Sewer Bill page.
- Enter your account information from your statement.
- Select credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Payment Portal
The City of Holyoke uses a secure UniPay online system for sewer payments. You can access your recent transactions, view current and past monthly payments, and use the check-free service. The portal is available 24/7 and works on any device.
Automatic Payments
Automatic payment options are available through the online portal. Once set up, your sewer bill is deducted automatically on the due date. Contact the Department of Public Works to enroll or manage your automatic payments.
Pay by Phone
For payment assistance or billing questions, call the Department of Public Works at 413-322-5645. Representatives can guide you through payment options during business hours.
Mail Payments
Mail your payment with a check or money order payable to the City of Holyoke. Include your account number on the check. Send to the Department of Public Works office address listed on your statement. Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Locations
Payments can be made in person at the Department of Public Works office. Bring your bill for faster service. Cash, checks, and money orders are accepted during regular business hours. For exact location and hours, refer to the official Pay Your Sewer Bill page.
Contact Customer Service
For billing inquiries, payment arrangements, or assistance, call the Department of Public Works at 413-322-5645 Monday–Friday during business hours. The office is located at City Hall, 536 Dwight Street, Holyoke, MA 01040.
Frequently Asked Questions
Does Holyoke offer one-time quick payments for sewer bills? Yes. Quick one-time payments are available through the official UniPay online portal without full account registration.
What payment methods are accepted? Online portal accepts credit/debit cards and e-checks. In-person accepts cash, checks, and money orders. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation.
What is the mailing address? Use the exact remittance address printed on your monthly statement. Always include your full account number.
Where can I pay in person? At the Department of Public Works office during business hours. Confirm current location and hours on the official page.
How do I set up automatic payments? Contact the Department of Public Works to enroll in automatic deductions.
What services generate a Holyoke sewer bill? Sewer charges based on water usage for residential and commercial accounts in Holyoke, Massachusetts.
How do I report a sewer issue? Call the Department of Public Works at 413-322-5645 for assistance.
