FOCUS Broadband (formerly Atlantic Telephone Membership Cooperative or ATMC) provides high-speed internet, video, voice, and security services to residential and business customers in southeastern North Carolina. Monthly bills include service charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Billing & Account Support page at https://www.focusbroadband.com/billing-support where you can find all payment options and enrollment instructions.
- Members can also access the secure My Account portal directly at https://my.focusbroadband.com/ to view bills, set up recurring payments, and manage their account online.
Online Account Management with My Account
FOCUS Broadband offers convenient 24/7 online bill pay through its secure My Account portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. The portal supports MasterCard, Visa, Discover, bank draft, or electronic check. Payments are processed securely and typically post the same or next business day. The system is mobile-friendly and provides real-time updates.
Automatic Payments (AutoPay)
Enroll in free Automatic Credit/Debit or Automatic Bank Draft through My Account or by calling Financial Services at 910-755-1645. Recurring monthly payments are deducted automatically on the due date from your checking or savings account or charged to your card. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal or by contacting customer service. A printable Authorization Agreement for Prearranged Payments form is also available for bank draft setup.
Pay by Phone (24/7 Automated)
Pay your bill using the 24-hour automated system by calling 910-754-4311 or toll-free 888-367-2862. The system accepts MasterCard, Visa, Discover, or electronic check for total balance, past due, or other amounts. No convenience fee applies. For live assistance with billing questions or payment arrangements, the same numbers connect you to representatives during business hours (English and Spanish available).
Mail Payments
Mail your payment with a check or money order (payable to FOCUS Broadband) to: FOCUS Broadband Financial Services PO Box 3198 Shallotte, NC 28459
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Local Offices
Visit any FOCUS Broadband office in person during lobby hours for payments at the customer service counter or self-service kiosks. Payments are accepted with MasterCard, Visa, Discover, or check.
Key office locations and hours include:
- Shallotte (Headquarters) – 640 Whiteville Road (Monday–Friday 8:00 AM–6:00 PM, Saturday 9:00 AM–5:00 PM; night drop box available)
- Sunset Beach – 1780-9 Chandlers Lane (Monday–Friday 8:00 AM–5:00 PM; night drop box available)
- Leland – 1201 Dickinson Drive (Monday–Friday 8:00 AM–5:00 PM)
- Whiteville – 2230 New Britton Highway (Monday–Friday 8:00 AM–5:00 PM)
- Burgaw – 1855 NC Hwy 53 W (Monday–Friday 8:00 AM–5:00 PM)
- Southport – 4891 Long Beach Rd., Suite 2 (Monday–Friday 8:00 AM–5:00 PM)
Night drop boxes are available at Shallotte and Sunset Beach for after-hours check or money order deposits (processed the next business day).
Contact Customer Service
Reach FOCUS Broadband customer care at 888-367-2862 (toll-free) or 910-754-4311 (local) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Financial Services: 910-755-1645. The headquarters is located at 640 Whiteville Road, Shallotte, NC 28470. Email support is available through the contact form on the official website. Response times are typically immediate during business hours.
Frequently Asked Questions
Can I pay my FOCUS Broadband bill online without creating a full account? The portal requires a one-time registration using your account number for online payments and AutoPay management. There is no standalone guest pay option.
What payment methods does FOCUS Broadband accept? The portal and phone accept MasterCard, Visa, Discover, bank draft, or electronic check. Mail and in-person accept checks or money orders. Cash is accepted in person at offices.
Are there convenience fees for FOCUS Broadband payments? No convenience fees apply when using official My Account, AutoPay, phone, mail, or in-person/drop box options.
Where do I mail my FOCUS Broadband payment? FOCUS Broadband Financial Services, PO Box 3198, Shallotte, NC 28459. Always include your account number on the check.
What are the in-person payment hours and options? Vary by location (typically Monday–Friday 8:00 AM–5:00 PM or 6:00 PM with Saturday hours at some offices). Night drop boxes are available at Shallotte and Sunset Beach for after-hours check or money order deposits.
How do I set up AutoPay for my FOCUS Broadband bill? Enroll through My Account or call 910-755-1645. Automatic Credit/Debit or Bank Draft options are free and deduct automatically on the due date.
What services does FOCUS Broadband provide? High-speed internet, video, voice, and security services in southeastern North Carolina (formerly operating as ATMC).
How do I get help with billing questions or payment arrangements? Call 888-367-2862 or 910-754-4311 during business hours or use My Account for self-service. Flexible arrangements are available through customer service.
