El Paso Electric (EPE) provides reliable electricity to customers in West Texas and Southern New Mexico. Customers can pay bills securely online via the BillMatrix portal or My Account, by phone, app, mail, or in person at over 100 locations, with auto-pay and Budget Billing available to manage costs and avoid disconnections.
Learn how to pay your El Paso Electric bill, set up auto payments, view statements, and contact support using the official links below.
El Paso Electric – Payment Options
https://www.epelectric.com/customer-service/payment-options
Explore all payment methods, including online, app, phone, and in-person options.
BillMatrix – Online Payments
https://paymentselpasoelectric.billmatrix.com
Make one-time payments 24/7 using credit/debit card or eCheck; enter your account number and ZIP code.
Payment Options
1. Pay Online via BillMatrix (Guest or Registered)
- Website: Visit paymentselpasoelectric.billmatrix.com for guest payments or log in via My Account.
- Features:
- One-time or scheduled payments; enroll in auto-pay through My Account.
- View current balance, due dates, and payment history.
- Secure 24/7 access with real-time confirmation.
- Payment Methods: Credit/debit card (Visa, MasterCard, Discover, American Express) or eCheck/ACH (bank account).
- Enrollment: Use your account number (without dashes) and billing ZIP code; limits: 3 payments in 5 days, 5 in 30 days.
- Fees: No EPE fees; returned eCheck incurs a charge. Payments post next business day if paid by 6 p.m. MT.
2. Pay via Mobile App
- App: Download the EPE app, log in, and select “Pay Bill.”
- Features: Quick payments, bill viewing, and service alerts; also supports Bill2Pay app for additional options.
- Methods: Credit/debit card or eCheck.
- Note: Ideal for on-the-go payments; payments process same as online.
3. Pay By Phone
- Phone Number: Call 1-800-474-3333 (24/7 automated via BillMatrix).
- Accepted: Credit/debit card or eCheck.
- Process: Enter account number and follow prompts; same limits and posting as online.
4. Pay By Mail
- Mailing Address: El Paso Electric P.O. Box 641, Dept. 061 El Paso, TX 79975-061
- Instructions: Include payment stub with check or money order (payable to El Paso Electric); write account number on check. Allow 7-10 days for processing.
5. Pay In Person or Kiosk
- Locations: Over 100 third-party sites (e.g., Walmart, H-E-B, local stores); find via EPE locator.
- Accepted: Cash, check, credit/debit card.
- Hours: Vary by location; kiosks available 24/7.
6. Payment via doxo
- doxo.com: Pay with credit/debit card, Apple Pay, or bank account. Free for bank transfers; fees may apply for cards.
Account & Billing Support
- Customer Service Phone: Texas: (915) 543-5970; New Mexico: (575) 526-5555 (Mon-Fri 8 a.m.-5 p.m. MT).
- Outages: 1-800-669-6453 (24/7).
- Email: Use secure messaging in My Account.
- Address: El Paso Electric, 100 N. Stanton, El Paso, TX 79901.
Assistance Programs
- Budget Billing: Equal monthly payments based on annual usage; requires deposit (up to 1/6 of estimated annual bill); annual true-up.
- Paperless Billing: Enroll in e-Bill via My Account for convenience.
- For disconnections: Pay and call customer service with confirmation to schedule reconnection.
FAQs
How many BillMatrix payments can I make with El Paso Electric?
Limited to 3 payments in 5 days and no more than 5 payments in 30 days. EPE assesses a returned check charge if an eCheck bounces.
How do I pay my El Paso Electric bill online?
Go to paymentselpasoelectric.billmatrix.com, enter your account number (no dashes), ZIP code, and pay via card or eCheck. Or log in to My Account for full features.
What is the El Paso payment agency?
The Payment Agency Inc. is authorized by El Paso utilities for in-person payments at local sites.
Who handles El Paso water electronic billing? (Note: Separate from EPE)
El Paso Water uses CheckFree Corp.; contact 1-800-564-9184 for issues (not applicable to EPE).
Tips for Managing Your El Paso Electric Bill
- Enroll in auto-pay and e-Bill via My Account to streamline payments and avoid late fees.
- Use Budget Billing for predictable costs; review annual adjustments.
- Pay by 6 p.m. MT for next-day posting; for disconnections, call with confirmation immediately.
- Monitor usage in the app or portal; explore EV incentives and low-carbon rates.
- Save confirmations and use official channels to avoid scams—EPE does not request payments via unsolicited calls.
El Paso Electric offers flexible bill pay—use BillMatrix for instant online access!