The City of Miramar Utilities (Water Billing Division) provides water, sewer, and sanitation services to residents and businesses in Miramar, Florida. Timely payment of your utility bill prevents late fees, service disconnection, reconnection charges, or collection actions.
Official Miramar Utilities Payment Resources
- Pay Your Bill Online Portal – Secure Citizen Self Service portal to pay your water/sewer bill instantly using your Customer ID# (required for all online payments) : https://mss.miramarfl.gov/css/citizens/UtilityBilling/Default.aspx
- Payment Options & Instructions – Complete official guide to every payment method, including fees, AutoPay enrollment, mail address, and in-person locations : https://www.miramarfl.gov/Departments/Financial-Services/Pay-Your-Way
The City strongly recommends using only official channels to ensure payments post securely and promptly. A 2.95% processing fee applies to all credit/debit card payments (online, phone, in-person, or kiosk). Electronic check (e-check from checking account), cash, check, or money order payments are free of this fee.
1. Pay Online via Citizen Self Service Portal (Fastest & Most Recommended)
The official payment portal at https://mss.miramarfl.gov/css/citizens/UtilityBilling/Default.aspx is the primary, secure way to pay your Miramar water/sewer bill 24/7.
How to pay:
- Go to the portal and enter your Customer ID# (CID#) from your bill.
- Select your account and view the current balance.
- Choose e-check from your checking account (free) or credit/debit card (2.95% fee).
- Review and submit for immediate confirmation and email receipt.
Payments are fully processed by the end of the next business day. You can also view billing history, set up scheduled payments, and manage your account. Savings accounts are not accepted for online e-check.
2. Pay by Phone (Automated System)
For quick payments without internet:
- Call 954-602-3282.
- Select “Option 1” twice and follow the prompts.
- Have your Customer ID# and Account Number ready.
- Pay with e-check (free) or credit/debit card (2.95% fee).
Payments typically post the same day. Live assistance is available during business hours (Monday–Thursday, 7:00 AM – 6:00 PM; City offices are closed Fridays).
3. Pay by Mail
Mail payments are free when using a check or money order (no cash).
Mailing address: City of Miramar P.O. Box 71231 Charlotte, NC 28272-1231
Include the top portion of your utility bill or clearly write your Customer ID# and Account Number on the check. Allow 5–7 business days for delivery and posting. Use the return envelope provided with your bill when possible.
4. Pay In Person, Drop Box, or Kiosk
Convenient walk-in and after-hours options:
- In Person: Town Center (2300 Civic Center Place) or Multi-Service Complex (6700 Miramar Parkway) — Monday–Thursday, 7:00 AM – 6:00 PM. Cash, check, money order, or card accepted (card fee applies).
- Drop Boxes: Located at Town Center, Multi-Service Complex, and Sunset Lakes (2801 SW 186th Ave). Checks or money orders only (no cash).
- Kiosk: Outside Town Center (next to Cultural Arts Center) — accepts all payment types (card fee applies).
Payments made in person or via drop box are usually credited the next business day.
5. AutoPay (Free Automatic Payments)
Enroll in the City’s free AutoPay program for automatic deductions from your checking account:
- Complete the enrollment form online at the Payment Options page or in person at any cashier’s office.
- Allow up to two billing cycles for processing.
- Payments are withdrawn on the due date.
AutoPay is the most convenient way to avoid missed payments and credit-card fees.
6. Additional Options & 2026 Updates
- Bank Bill Pay: Schedule payments through your local bank’s online banking using the PO Box address above.
- Paperless Billing: Available through the Citizen Self Service portal.
- Payment Assistance: Contact customer service for payment arrangements or referrals to local assistance programs if you face financial hardship.
- Business Hours Note: City offices operate Monday–Thursday and are closed on Fridays.
7. Important Security & Policy Notes
- Always use official City domains (miramarfl.gov or mss.miramarfl.gov) and the verified phone number 954-602-3282.
- The City never requests payment via gift cards, wire transfers, cryptocurrency, or unsolicited links.
- Late payments may result in service disconnection. For water reconnections, email [email protected].
- Customer ID# is required for most payment methods — keep your latest bill handy.
Customer Service Contact
- Phone: 954-602-HELP (4357) or 954-602-3282 (payments)
- Email: [email protected]
- Locations: Town Center and Multi-Service Complex (see Payment Options page for addresses)
Frequently Asked Questions (FAQs)
1. What is the official online portal to pay my Miramar water bill? Use the Citizen Self Service portal at https://mss.miramarfl.gov/css/citizens/UtilityBilling/Default.aspx.
2. Is there a guest or one-time payment option without a Customer ID? No. You must have your Customer ID# (from your bill) to access and pay online.
3. What is the credit/debit card processing fee? 2.95% of the payment amount (non-refundable, paid to the third-party processor). e-check and mail payments are free.
4. What phone number is used for payments? Call 954-602-3282 and select Option 1 twice.
5. Where do I mail my utility payment? City of Miramar, P.O. Box 71231, Charlotte, NC 28272-1231.
6. How do I enroll in free AutoPay? Complete the enrollment form online or at any cashier’s office.
7. Can I pay in person or use a drop box? Yes — in-person at Town Center or Multi-Service Complex, or use one of the three drop boxes (checks/money orders only).
8. How quickly do online payments post? Fully processed by the end of the next business day.
9. What should I do if my service is disconnected? Email [email protected] and pay the past-due balance plus reconnect fee.
10. Are third-party bill-pay services recommended? No. The City only endorses its official portal, phone line, mail, and in-person options.
11. Where can I view my bill and usage history? Log into the Citizen Self Service portal with your Customer ID#.
12. What are the City’s business hours for in-person services? Monday–Thursday, 7:00 AM – 6:00 PM (closed Fridays and city holidays).
