City of Las Cruces Utilities provides water, sewer, and solid waste services to residential and commercial customers in Las Cruces, New Mexico. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Pay Your Bill page at https://lascruces.gov/property/utilities/pay-your-bill/ where you can register for the secure online payment portal.
- Customers can also explore all payment methods on the official More Ways to Pay page at https://lascruces.gov/property/utilities/pay-your-bill/more-ways-to-pay/.
Online Payment Portal
City of Las Cruces Utilities offers convenient 24/7 online bill pay through its secure payment portal. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in paperless e-billing, and make one-time or recurring payments from any device. No service fee applies to official portal transactions.
Automatic Payments (Auto-Draft)
Enroll in free Auto-Draft (AutoPay) directly through the online portal. This option automatically deducts the billed amount from your checking or savings account on the due date each month, eliminating missed payments and late fees. You can set up, update, or remove Auto-Draft at any time after registration. The portal makes enrollment fast, easy, and secure.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 575-541-2111 and pressing 4. The automated system accepts e-check (bank account), Visa, MasterCard, and Discover cards. Available in English and Spanish. No service fee applies. For billing questions or assistance, the same number connects you to customer service representatives during business hours.
Mail Payments
Mail the bottom portion of your utility bill with a check or money order (payable to City of Las Cruces) to: City of Las Cruces P.O. Box 20000 Las Cruces, NM 88004-9002
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and Drop Box Payments
Visit City Hall in person at: 700 N Main Street Las Cruces, NM 88001
Payments are accepted Monday through Friday, 8:00 AM to 5:00 PM with cash, check, or credit (Visa and MasterCard accepted). A drop box is available next to the cashier windows for after-hours convenience.
An additional after-hours drop box is located between City Hall and the Thomas Branigan Memorial Library.
You can also pay with cash at any Walmart location (a $1 service fee applies to the total payment amount).
Contact Customer Service
Reach Las Cruces Utilities Customer Central at 575-541-2111 (Monday–Friday, 8:00 AM–5:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. For 24-hour emergency service, call 575-526-0500. Customer Central is located at 700 N Main Street, Las Cruces, NM 88001. Mailing address for general correspondence: Las Cruces Utilities, P.O. Box 20000, Las Cruces, NM 88004.
Frequently Asked Questions
Can I pay my Las Cruces Utilities bill online without creating an account? The official payment portal requires a one-time registration using your account number from the bill. Once registered, payments and Auto-Draft setup are fast and secure with no service fee.
What payment methods does Las Cruces Utilities accept? The portal and phone accept e-check (bank account), Visa, MasterCard, and Discover. In-person accepts cash, check, or credit cards. Mail and drop boxes accept checks or money orders. Walmart accepts cash ($1 fee).
Are there convenience fees for Las Cruces Utilities payments? No service fee applies to official online, Auto-Draft, phone, mail, or City Hall payments. Walmart charges a $1 service fee for cash payments.
Where do I mail my Las Cruces Utilities payment? City of Las Cruces, P.O. Box 20000, Las Cruces, NM 88004-9002. Always include the bottom portion of your bill or your account number.
What are the in-person payment hours and locations? Monday–Friday, 8:00 AM–5:00 PM at City Hall (700 N Main Street). Use the drop box next to the cashier windows or the after-hours drop box between City Hall and the library. Walmart locations accept cash payments with a $1 fee.
How do I set up Auto-Draft (AutoPay)? Register and log into the online portal from the Pay Your Bill page to set up, update, or remove Auto-Draft. It is free and deducts automatically on the due date.
What services does Las Cruces Utilities provide? Water, sewer, and solid waste services for residents and businesses in Las Cruces, New Mexico.
How do I get help with payment arrangements or billing issues? Call 575-541-2111 during business hours or visit City Hall. Flexible arrangements and assistance programs are available for qualifying customers.
