Pay your Charlotte Water (Charlotte–Mecklenburg) bill online through the official portal with no convenience fee, or use KUBRA EZ‑PAY for guest, phone, and cash payments.
Log in to the Charlotte Water online bill pay portal
Make a one‑time KUBRA EZ‑PAY water payment
Online Bill Pay Portal (No Convenience Fee)
Charlotte Water’s main online payment portal lets you manage bills and payments with no extra convenience fee.
- Register or log in to view your current bill, see billing and payment history, turn on paperless billing, and manage AutoPay.
- Pay directly from your bank account (ACH) or with eligible cards through the portal without the KUBRA EZ‑PAY fee structure.
Using the portal is the best option for ongoing customers who want predictable, fee‑free payments and full account access.
KUBRA EZ‑PAY One‑Time & Guest Payments
If you prefer not to log in, you can make a one‑time “guest” payment through KUBRA EZ‑PAY.
- Access KUBRA EZ‑PAY from the “Pay your Bill” page and enter your Charlotte Water account number and service address street number.
- Pay using bank account, ATM/debit card, Mastercard, Visa, Discover, or Diners.
KUBRA EZ‑PAY Fees
KUBRA charges convenience fees that depend on your total payments within a 26‑day period.
- 1.10 USD per transaction for total KUBRA payments up to 999.99 USD in any 26‑day period.
- 55 USD convenience fee if your total KUBRA payments exceed 999.99 USD within any 26‑day period.
These fees apply to online KUBRA payments, phone payments through KUBRA, and cash payments at retail locations.
Pay by Phone (311 / KUBRA)
You can pay your Charlotte Water bill by phone using the KUBRA system.
- Inside Mecklenburg County: Dial 311.
- Outside the county / from mobile: Call 704‑336‑7600.
Follow the prompts to:
- Pay your bill via KUBRA EZ‑PAY (same fee schedule: 1.10 USD or 55 USD).
- Check your balance and due date.
- Request water turn on/off, change your mailing address, or ask general questions.
Cash Payments at Authorized Retail Locations
Charlotte Water customers can pay in cash at many retail locations via KUBRA EZ‑PAY.
- Authorized chains include CVS, 7‑Eleven, Family Dollar, Walmart, Walgreens, and others.
- From the KUBRA EZ‑PAY “Pay with Cash” option, search for a nearby location and generate a reusable barcode linked to your account.
- Bring the barcode and cash to the store; the clerk scans the barcode and accepts your payment.
Cash payment details:
- Payments made before 5 p.m. post to your Charlotte Water account the same day, seven days a week.
- KUBRA charges a 1.49 USD fee per cash transaction at these locations.
Bank Draft, Rates & Assistance
Bank Draft (Auto Draft)
If you prefer direct bank draft outside the portal, Charlotte Water provides a bank draft authorization form.
- Complete the Bank Draft Form (PDF) and submit it with a voided check to authorize automatic drafting from your checking account.
- Auto draft charges your bill amount each cycle without requiring manual payments, helping you avoid late fees.
Rates & Fees
The Rates & Fees page explains:
- Water & sewer usage rates, tiered by volume.
- Fixed base charges and availability fees that appear on every bill.
Understanding these charges helps explain seasonal or usage‑driven changes in your bill.
Contact & Customer Service
For billing, payments, and service issues, Charlotte Water offers several contact options.
- Customer service (inside county): Dial 311.
- Customer service (outside county): Call 704‑336‑7600.
- Walk‑in payment office:
Charlotte Water / Charlotte–Mecklenburg Utility
600 East 4th Street
Charlotte, NC 28202
Hours: 8 a.m.–5 p.m., Monday–Friday (excluding holidays).
At the walk‑in office you can pay by cash, check, Visa, Mastercard, debit card, or Diners, and talk directly to staff about billing questions or payment arrangements.
Charlotte Meck Water Bill Pay FAQs
How do I pay my Charlotte water bill online without a fee?
Use the Charlotte Water bill payment portal at mycitizenservices.org (linked from the “Pay your Bill” page), log in or register, and pay from your bank account or card; no convenience fee is added for these portal payments.
What is the difference between the portal and KUBRA EZ‑PAY?
The portal is fee‑free and designed for full account management (AutoPay, history, paperless billing), while KUBRA EZ‑PAY is a guest one‑time payment system that charges convenience fees (1.10 USD or 55 USD) for online, phone, and cash payments.
What number do I call to pay my Charlotte water bill?
Call 311 in Mecklenburg County or 704‑336‑7600 from outside the county; follow the prompts to pay via KUBRA EZ‑PAY (fees apply), check your balance, or request service changes.
Where can I pay my Charlotte water bill in cash?
Use KUBRA’s “Pay with Cash” option to generate a barcode and pay at retailers such as CVS, 7‑Eleven, Family Dollar, Walmart, and Walgreens. A 1.49 USD fee is added per cash transaction, and payments made before 5 p.m. post the same day.