Pay your HBC (Hiawatha Broadband Communications) internet, TV, or phone bill quickly and securely using the official SmartHub portal. Make one-time payments, set up Auto Pay, view usage, and manage your account with ease.
- Pay HBC Bill Online – SmartHub Portal (Login or register for secure payments and full account management)
- SmartHub Quick Pay & Account Login (Click “Customer Bill Pay” or go directly to SmartHub for one-time and recurring payments)
How to Pay Your HBC Bill
Hiawatha Broadband Communications (HBC) provides fiber-optic internet, TV, and phone services in southeast Minnesota (including Winona, Plainview, and surrounding areas). Use the SmartHub billing and payment system for convenient online payments.
Login to Pay or Guest Pay
https://hbc.smarthub.coop/PayNow.html
The SmartHub portal supports both registered accounts and quick payments:
- Register or log in with your email and password for full access (view bills, usage, payment history, and paperless billing).
- One-time payments are available after logging in. A true standalone guest pay without any account creation is limited.
Access SmartHub directly from the HBC website by clicking the orange “Customer Bill Pay” button or visiting hbc.smarthub.coop.
Pay by Phone
Call the automated payment line: (888) 474-9995
Follow the voice prompts to make a payment or access account information. Enter your billing account number followed by #.
For general customer service and billing questions:
Main Customer Service: (877) 457-9669 or (888) 474-9995 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
Payment Address (Mail)
Mail checks or money orders to the remittance address printed on your monthly statement. Include your account number for faster processing. Allow sufficient time for mail delivery.
In-Person or Pay in Store
In-person payments are not widely available. Contact customer service for any local office options. No widespread retail “pay in store” partners are currently offered.
HBC Mobile App & Payment Assistant
No dedicated HBC mobile app is available. Use the SmartHub portal on your smartphone or tablet — it is fully mobile-responsive for payments, Auto Pay setup, usage monitoring, and account management.
Enroll in Auto Pay (bank account draft) through SmartHub for automatic monthly payments and to avoid late fees.
Fees and Late Payments
- Credit/debit card payments may incur a convenience fee (processed through the SmartHub system).
- Bank account (ACH) payments are typically the lowest-cost option.
- Late payments can result in late fees and possible service suspension. Auto Pay and paperless billing help prevent missed payments.
- A $3 monthly Paper Bill Fee may apply unless you enroll in paperless billing.
Contact HBC (Hiawatha Broadband Communications)
- Customer Service / Billing: (877) 457-9669 or (888) 474-9995
- Technical Support (Wizards): (877) 457-9669
- Automated Payments: (888) 474-9995 (24/7 voice prompts)
- Mailing Address: Use the address on your statement
- Official Website: www.hbci.com
- SmartHub Portal: hbc.smarthub.coop
Frequently Asked Questions
How do I pay my HBC bill online?
Log in to the SmartHub portal at hbc.smarthub.coop or click “Customer Bill Pay” on hbci.com. You can make payments and manage your account there.
Can I make a guest payment for my HBC bill?
Limited quick payments are available through SmartHub after basic login or registration. Full features require an account.
What is the phone number to pay my HBC bill by phone?
Call the automated payment line at (888) 474-9995. For assistance, contact customer service at (877) 457-9669.
How do I set up Auto Pay for my HBC bill?
Log in to SmartHub and enroll in automatic bank account payments. This ensures timely payments and helps avoid late fees.
Is there a mobile app for HBC bill pay?
No dedicated app exists. Use the mobile-friendly SmartHub portal on your phone to pay bills and manage your account.
How do I avoid late fees on my HBC bill?
Enroll in Auto Pay, switch to paperless billing, and pay early through SmartHub. Contact customer service early if you need assistance.
How do I view my HBC usage and billing history?
Log in to the SmartHub portal to access real-time usage, bills, and payment history.
What should I do if I have a billing question?
Call (877) 457-9669 during business hours or use the automated line at (888) 474-9995. You can also check the General Information and Billing Handbook on the HBC website.
Information updated as of April 2026 from official Hiawatha Broadband Communications (HBC) sources. Always verify the latest details directly on hbci.com or in your SmartHub account, as payment options and policies may change.