Memphis Light, Gas and Water (MLGW) offers convenient ways for residential customers in Memphis and Shelby County to view and pay your utility bill online, by phone, in person, or through the mobile app. You can make one-time payments or set up recurring AutoPay with no convenience fees for most electronic payments.
Quick Pay Links:
How to Pay Your MLGW Bill
Login to My Account (Recommended)
- Go to the official My Account portal: https://mymlgw.mlgw.org/
- Sign in or register using your 16-digit MLGW account number and access code (found on your bill).
- Once logged in, view your bill, make one-time or recurring payments, enroll in AutoPay, or sign up for eBilling.
Guest Pay / One-Time Payment
MLGW primarily directs customers to create or use a My Account login for online payments. There is no fully anonymous guest pay option without account details. Use the My Account portal and enter your 16-digit account number to make a quick payment.
Pay by Phone
Call the automated payment system at 1-866-315-0277 (24/7). You must first create a Phone Pay ID and PIN through My Account for faster service. Accepted: bank account (ACH), Visa, MasterCard, Discover, and eligible debit cards.
For billing questions or payment arrangements, call Residential Customer Care at 901-544-6549 (Monday–Friday, 8:00 am – 6:00 pm or 7:00 pm depending on the day).
In-Person / Pay in Store
Visit MLGW payment locations or authorized payment centers. Cash, check, or money order accepted at certain sites. Main office address: 220 South Main Street, Memphis, TN 38103. Check the official site for additional drop box or payment center locations and current hours.
Mobile App
Download the official MLGW Mobile App (available on iOS App Store and Google Play). Features include: view/pay bills, set up payment arrangements, report outages, manage accounts, and more. Recent updates have improved one-click access to bills and payments.
Payment Methods and Fees
- Bank account (ACH/e-Check): No fee to the customer.
- Credit/Debit Cards (Visa, MasterCard, Discover, eligible ATM cards): Available for residential accounts with no convenience fee charged by MLGW.
- AutoPay and recurring payments recommended to avoid late fees.
Late Payments: Contact MLGW promptly to set up a payment arrangement and avoid service disconnection. Extensions may be available in hardship cases. MLGW offers several assistance programs including PowerPay, Plus-1, Share the Pennies, and On Track.
Contact Information
- Billing & Payment Questions: 901-544-6549
- Automated Phone Pay: 1-866-315-0277
- Emergencies / Outages: 901-544-6500
- Email: [email protected]
- Mailing Address (Payments): PO Box 388, Memphis, TN 38145-0388
- Main Office: 220 South Main Street, Memphis, TN 38103
AutoPay and eBilling
Enroll in AutoPay through My Account to have your bill automatically deducted from your bank account on the due date. Combine with eBilling (paperless) for email notifications and easy access.
FAQs
How do I pay my MLGW bill online?
Log into My Account at mymlgw.mlgw.org using your 16-digit account number. You can make one-time payments or set up recurring payments with no fees for most methods.
Is there a guest pay option for MLGW bills?
MLGW encourages using My Account for payments. Enter your account number directly in the portal for quick one-time payments without full registration.
What payment methods are accepted?
Bank account (ACH), credit cards (Visa, MasterCard, Discover), and eligible debit cards. Residential customers can pay with cards at no extra fee from MLGW.
Can I pay my MLGW bill by phone?
Yes. Call 1-866-315-0277 for the automated system (set up a Phone Pay ID first in My Account). For assistance, call 901-544-6549.
Where can I pay my MLGW bill in person?
Visit the main office at 220 South Main Street, Memphis, TN or authorized payment locations. Check mlgw.com for current addresses and hours.
Is there a mobile app for MLGW bill pay?
Yes. Download the free MLGW app on iOS or Android to view bills, make payments, and manage your account conveniently.
How can I avoid late fees or disconnection?
Enroll in AutoPay, set up a payment arrangement through My Account or by calling 901-544-6549, or explore utility assistance programs like PowerPay.
Tip: Keep your 16-digit account number handy for faster service. Always log in regularly to check your balance and due dates. For the most current information, visit the official MLGW website at mlgw.com.
