FirstEnergy serves millions of electric customers across Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia through its operating companies. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Billing & Payment Options page at https://www.firstenergycorp.com/help/billingpayments.html.
- Customers can also make secure one-time payments directly through the official Guest Payment portal at https://www.firstenergycorp.com/register_for_onlineaccount/guest-payment.html.
Guest Pay / One-Time Payment Option
FirstEnergy offers a convenient Guest Pay one-time payment option through its official system—no full account registration or login required. This feature is ideal for occasional users or those who prefer to pay manually without creating a recurring profile.
To complete a guest payment:
- Visit the Guest Payment portal.
- Enter your FirstEnergy account number and the ZIP code associated with your service address.
- Provide payment details using a credit/debit card (Visa, MasterCard, Discover, American Express, Diners Club), pinless debit card, bank account (ACH), Venmo, PayPal, Apple Pay, or Google Pay.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. Service fees may apply per transaction depending on the payment method chosen. When paying as a guest, account status or disconnection notices will not be visible—log into My Account for full details.
Online Account Management with My Account
Create a free My Account at https://www.firstenergycorp.com/log_in.html for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, set up recurring payments, and manage your FirstEnergy account from any device. The portal and mobile app provide real-time updates, payment history, and easy self-service options.
Automatic Payments (AutoPay)
Enroll in free AutoPay Bank Account or AutoPay Credit Card through My Account to have payments automatically withdrawn from your bank account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal. AutoPay is the recommended way to avoid service fees associated with one-time payments.
Pay by Phone (24/7)
Use the automated pay-by-phone system by calling 800-433-8201. Have your account number ready. The system accepts one-time bank account (ACH) or credit/debit card payments. Service fees may apply per transaction. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to your specific FirstEnergy operating company) to the state-specific PO Box address printed on your monthly bill. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free. Always use the exact address shown on your statement, as it varies by state and operating company.
Contact Customer Service
Reach FirstEnergy customer service by calling the number listed on your bill (typically 800-433-8201 for payments or the state-specific support line). For general inquiries, outages, or billing assistance, use the contact options on the official website. No public walk-in payment locations are available—use online, phone, or mail options for fastest service.
Frequently Asked Questions
Can I pay my FirstEnergy bill online without creating an account? Yes. The official Guest Pay option at https://www.firstenergycorp.com/register_for_onlineaccount/guest-payment.html allows one-time payments using only your account number and ZIP code—no login required.
What payment methods does FirstEnergy accept? Guest Pay and the portal accept credit/debit cards, pinless debit, bank account (ACH), Venmo, PayPal, Apple Pay, and Google Pay. Mail accepts checks or money orders.
Are there convenience fees for FirstEnergy payments? Yes. Service fees may apply per transaction for one-time credit/debit card or certain digital wallet payments. AutoPay Bank Account and mail/check payments are fee-free.
Where do I mail my FirstEnergy payment? Use the exact PO Box address printed on your monthly bill. Always include your full account number on the check.
How do I set up AutoPay for my FirstEnergy bill? Log into My Account or enroll through the AutoPay options on the Billing & Payment Options page. It is free and automatic on the due date.
What services does FirstEnergy provide? Reliable electric service through its operating companies across multiple states, with customer-focused billing and payment tools.
How do I get help with payment arrangements or billing issues? Call the number on your bill or use My Account for self-service. Payment arrangements and assistance programs are available for qualifying customers.
