Pay your Regional Water Authority (RWA) water & sewer bill quickly and securely using the official new customer account portal. Make immediate payments, schedule future payments, or set up hassle-free Auto Pay.
- Pay RWA Bill Online – QuickPay (Guest Pay) (One-time payment – enter account number, no full login required)
- My Account Portal & Auto Pay Login (Register or log in for full account management, recurring payments, and bill history)
How to Pay Your Regional Water Authority Bill
The Regional Water Authority (RWA) serves South Central Connecticut with water and sewer services. On April 2, 2025, RWA launched a new customer account platform with expanded self-service options.
Login to Pay or Guest Pay
QuickPay (Guest Pay):
Make a one-time payment without creating a full account. Enter your account number and verify you are not a robot.
Full My Account Portal:
Register or log in at myaccount.rwater.com for complete features including bill viewing, payment history, paperless billing, and Auto Pay.
Pay by Phone (24/7 Self-Service)
Call 203-562-4020 and follow the automated prompts. Have your credit/debit card or bank account information ready.
For billing questions and assistance, use the same number during business hours.
Payment Address (Mail)
Mail checks or money orders to:
Regional Water Authority
P.O. Box 981102
Boston, MA 02298-1102
Make check payable to Regional Water Authority. Include your account number.
In-Person or Pay in Store
- Walmart and Green Dot locations nationwide (cash, check, or card – partner fee may apply).
- New Haven Drop Box: 90 Sargent Drive (Monday–Thursday 8 a.m.–12 p.m. & 1–5 p.m., Friday 8 a.m.–12 p.m. & 12:30–4:30 p.m.).
- Office payments available via the new portal (no-fee options with Apple Pay, Google Pay, Venmo, PayPal).
RWA Connect Mobile App & Payment Assistant
Download the RWA Connect app (available on Apple App Store and Google Play) to:
- Pay your bill
- Go green with e-billing
- View usage and Water Watch
- Manage your account
The new My Account portal is also fully mobile-responsive.
Enroll in Auto Pay through the portal for automatic monthly payments and bill alerts.
Fees and Late Payments
- Accepted methods include bank direct transfer, debit/credit cards (American Express not accepted), Apple Pay, Google Pay, Venmo, and PayPal.
- Late payments are subject to interest and penalties. Unpaid balances may lead to service shut-off.
- Payment plans and extensions are available through the new portal (log in → Make a Request → Payment Issues).
Contact Regional Water Authority
- Customer Service / Payments: 203-562-4020 (24/7 for emergencies and self-service)
- Mailing Address: P.O. Box 981102, Boston, MA 02298-1102
- Official Website: www.rwater.com
- My Account Portal: myaccount.rwater.com
Frequently Asked Questions
How do I pay my Regional Water Authority bill online?
Use QuickPay at myaccount.rwater.com/quickpay for one-time payments or log in to the full My Account portal for recurring options and Auto Pay.
Can I make a guest payment for my RWA bill?
Yes. QuickPay allows one-time payments by entering your account number — no full account login required.
What is the phone number to pay my RWA bill by phone?
Call 203-562-4020 and follow the automated self-service prompts (available 24/7).
Where do I mail my Regional Water Authority payment?
Send payments to: Regional Water Authority, P.O. Box 981102, Boston, MA 02298-1102.
How do I set up Auto Pay for my RWA bill?
Log in to the My Account portal at myaccount.rwater.com and enroll in automatic payments.
Is there a mobile app for Regional Water Authority bill pay?
Yes. Download the RWA Connect app to pay bills, manage e-billing, view usage, and more.
How do I avoid late fees on my RWA bill?
Enroll in Auto Pay, pay early through QuickPay or the portal, or request a payment extension/payment plan through the My Account portal.
Where can I pay my RWA bill in person?
Use Walmart or Green Dot locations, the New Haven drop box, or in-person options available through the new portal.
Information updated as of April 2026 from official Regional Water Authority sources. Always verify the latest details directly on rwater.com or myaccount.rwater.com, as payment options and portal features may change.