Pay your City of Charlotte Water bill quickly and securely — use the official bill payment portal for login, recurring payments, or one-time guest-style payments.
- Charlotte Water Official Bill Payment Portal (Login / Register)
- Pay Water Bill Online – Charlotte Water
Charlotte Water (City of Charlotte, NC) provides water and sewer services to residents in Mecklenburg County. You can pay your monthly bill online (with or without an account), by phone, by mail, or in person at authorized locations. The online portal supports viewing balances, payment history, paperless billing, and auto-pay.
How to Pay Your Charlotte Water Bill Online
Two convenient online options are available:
- Official Bill Payment Portal (recommended for registered users):
Log in or register using your account number and street number. Set up recurring Auto Pay, make one-time payments from your bank account, view usage, and enroll in paperless billing. No convenience fees for bank payments through this portal.
Direct Link: https://mycitizenservices.org/#/loginregister - One-Time Quick Pay (KUBRA EZ-PAY):
Guest/one-time payment without full registration. Use your account number and street number. Accepts bank account, debit/credit cards.
Direct Link: https://ez-pay.io/validate.aspx?BillerId=LJiF8TcYoQ
Fees for Quick Pay: $1.10 per transaction (up to $999.99) or $55 for larger amounts within 26 days.
Pay by Phone
Call CharMeck 311 to pay your water bill or get billing assistance.
- Payment & Customer Service: 311 (inside Mecklenburg County) or 704-336-7600 (outside the county)
Payments made by phone before 5:00 p.m. can post the same day (convenience fees may apply). Have your account number ready.
In-Person or Pay in Store
- Government Center: 600 East 4th Street, Charlotte, NC — Monday–Friday, 8:00 a.m.–5:00 p.m. Accepts cash, check, Visa, Mastercard, debit, and Diners Club.
- Authorized Retail Locations: Payments accepted at 7-Eleven, CVS, Family Dollar, Walmart, Walgreens, and other participating retailers (same-day posting if before 5:00 p.m.).
- Bring your pay slip (print or show on mobile) with your account number and street address.
Note: Some locations (e.g., 5100 Brookshire Blvd) do not accept water bill payments.
Mail a Payment
Mail your check or money order to the remittance address printed on your monthly billing statement. Always include your full account number.
Do not send cash. Allow sufficient time for mail delivery and processing.
Mobile App & Payment Assistant
- No dedicated Charlotte Water mobile app is required.
- The official bill payment portal and EZ-PAY site are mobile-friendly. You can pay, view usage, and manage your account from your smartphone browser.
- Enroll in Auto Pay (recurring bank payments) through the portal for hassle-free monthly billing with no convenience fees.
Fees & Late Payments
- Official Portal (Bank ACH): Usually no convenience fees.
- Quick Pay / Card Payments: Convenience fees apply ($1.10 or higher).
- In-Person / Phone: Fees may apply depending on method and location.
- Late payments can result in additional fees, penalties, or service disconnection. Contact 311 promptly if you anticipate a delay or need payment arrangements.
Contact Information
- Billing & Payments: 311 or 704-336-7600 (7:00 a.m.–7:00 p.m., Monday–Friday)
- Billing Questions Email: [email protected]
- Physical Address (Payments Accepted): Charlotte-Mecklenburg Government Center, 600 East 4th Street, Charlotte, NC 28202
- Business Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. for in-person
For emergencies (leaks, outages), use 311 or 704-336-7600 after hours as well.
Charlotte Water Bill Pay – FAQs
How do I pay my Charlotte Water bill online?
Use the official portal at mycitizenservices.org (register/login) for recurring payments or the quick pay link for one-time payments. You’ll need your account number and street number.
Can I pay by phone?
Yes. Dial 311 (or 704-336-7600) to make a payment or get help with your bill.
Can I pay in person?
Yes — at the Government Center (600 E. 4th St.) or authorized retailers like Walmart, CVS, and 7-Eleven.
Is there a mobile app?
No dedicated app. The online portal works well on mobile browsers.
Are there convenience fees?
No fees for bank payments through the official portal. Quick pay and card payments include convenience fees (starting at $1.10).
How do I set up Auto Pay?
Register in the official bill payment portal and enroll in recurring payments from your bank account.
What if my payment is late?
Contact 311 immediately to discuss options and avoid penalties or disconnection.
How do I get my account number?
Check your monthly bill, paperless email, or call 311.
**Still need help? Call **311** or **704-336-7600**, email [email protected], or visit the Government Center. Always refer to the instructions on your latest bill for the most accurate details.