Padre Dam Municipal Water District provides safe drinking water, wastewater, and related utility services to residential and commercial customers in Santee and surrounding areas of San Diego County, California. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Payment Options page at https://www.padredam.org/119/Payment-Options.
- Customers can also access the secure online payment platform directly through the InvoiceCloud portal (new platform implemented September 2025) to make payments, enroll in AutoPay, view usage, and manage paperless billing: https://www.invoicecloud.com/portal/(S(v0ofinzxwqk1qaf1a34brtw5))/2/Site2.aspx?G=3397b9cf-7b37-4dab-8a66-5284e06699e0
Online Payment Portal (InvoiceCloud)
Padre Dam transitioned to a new and improved InvoiceCloud payment platform in September 2025. New and existing customers must create a free account to make online payments. Once registered, you can view bills, track water usage, enroll in AutoPay and paperless billing, sign up for email or text notifications, and make secure payments 24/7.
The platform supports credit/debit cards and electronic checks (ACH). Payments typically post the same or next business day. No convenience fees are charged for official platform transactions. Follow the step-by-step registration instructions on the Payment Options page to create your account quickly.
Pay by Phone (24/7)
Make a payment by credit card or checking account 24 hours a day, 7 days a week by calling (888) 873-0221. Have your 14-digit account number ready. The automated system processes payments securely and provides immediate confirmation. For billing questions or assistance, call customer service at 619-258-4600 during office hours.
Mail Payments
Mail your payment stub with a check or money order (payable to Padre Dam Municipal Water District) to: Padre Dam Municipal Water District P.O. Box 6900 Artesia, CA 90702-6900
Include your account number and service address if you do not have the bill stub. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person and 24-Hour Drop Box Payments
Visit the Padre Dam Customer Service Center in person at: 9300 Fanita Parkway Santee, CA 92071
Payments are accepted via cash, credit card, check, or money order during office hours: Monday–Thursday 9:00 AM–4:30 PM and Friday 8:00 AM–12:00 PM.
For after-hours convenience, use the secure 24-hour drop box located in the driveway at the entrance to the Customer Service Center (between the flag poles). The drop box accepts checks or money orders only and processes deposits the next business day.
Automatic Payments (AutoPay)
Enroll in free AutoPay through your InvoiceCloud account to have payments automatically withdrawn from your checking or savings account or charged to your card on the due date each month. This eliminates missed payments and late fees. You can modify or cancel AutoPay anytime through the portal.
Contact Customer Service
Reach Padre Dam customer service at 619-258-4600 (Monday–Thursday 9:00 AM–4:30 PM, Friday 8:00 AM–12:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. For delinquent accounts or general inquiries, call 619-448-3111. The Customer Service Center is located at 9300 Fanita Parkway, Santee, CA 92071.
Frequently Asked Questions
Can I pay my Padre Dam water bill online without creating an account? The new InvoiceCloud platform requires account registration for online payments. However, you can make fast payments 24/7 by phone at (888) 873-0221 using only your 14-digit account number.
What payment methods does Padre Dam accept? The platform and phone accept credit/debit cards and ACH bank transfers. In-person and drop box accept cash, credit cards, checks, or money orders. Mail accepts checks or money orders only.
Are there convenience fees for Padre Dam payments? No convenience fees are charged for official platform, phone (with checking account), mail, or in-person payments. Confirm any card processing details during checkout or call.
Where do I mail my Padre Dam water payment? Padre Dam Municipal Water District, P.O. Box 6900, Artesia, CA 90702-6900. Always include your account number.
What are the in-person payment hours? Monday–Thursday 9:00 AM–4:30 PM and Friday 8:00 AM–12:00 PM at 9300 Fanita Parkway, Santee, CA. Use the 24-hour drop box for after-hours check or money order deposits.
How do I set up AutoPay for my Padre Dam bill? Log into your InvoiceCloud account through the Payment Options page and enroll in AutoPay. It is free and automatic on the due date.
What services does Padre Dam Municipal Water District provide? Safe drinking water supply, wastewater collection, and related utility services for customers in Santee and eastern San Diego County.
How do I get help with payment arrangements or billing issues? Call 619-258-4600 during business hours or visit the Customer Service Center. Payment plans are available for customers experiencing financial hardship.