City of Fort Lauderdale Utilities provides safe drinking water, wastewater, and stormwater services to residential and commercial customers in Fort Lauderdale, Florida. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utility Billing portal at https://utilitybilling.fortlauderdale.gov/ where you can pay your bill right now or manage your account 24/7.
- You can also review all payment options and instructions on the Easy Payment Options page at https://www.fortlauderdale.gov/government/departments-a-h/finance/utility-billing/easy-payment-options.
Guest Pay / One-Time Payment Option
City of Fort Lauderdale Utilities offers a convenient one-time payment option through its official portal—no full account registration required for single transactions. This feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit https://utilitybilling.fortlauderdale.gov/.
- Select “Pay Your Bill Right Now.”
- Enter your account information from your statement.
- Provide payment details using Visa, MasterCard, American Express, or e-check (ACH).
- Review the amount and submit for immediate confirmation.
Payments are processed securely and credited to your account immediately. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management
Create a free account on the Utility Billing portal at https://utilitybilling.fortlauderdale.gov/ for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, schedule payments in advance, and manage your Fort Lauderdale Utilities account from any device. The portal supports both one-time payments and recurring options.
Automatic Payments
Enroll in free automatic payments through the portal. This option automatically deducts the billed amount from your checking or savings account (EFT/ACH) or charges your credit card on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone
Pay your bill by phone by calling (954) 828-5150 and choosing option 1. The interactive voice response system accepts credit/debit cards or e-check payments. Have your account number ready. For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment stub with a check or money order (payable to City of Fort Lauderdale) to the remittance address printed on your monthly statement or the Utility Billing office address. Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Utility Billing Office
Visit the Utility Billing & Collections Customer Service counter in person at: Development Services Department 700 N.W. 19th Avenue Fort Lauderdale, FL 33311
Payments are accepted Monday through Friday, 8:00 AM to 4:00 PM. Staff can assist with billing questions and payment arrangements. Cash, checks, and credit/debit cards are accepted where available. A self-service kiosk is also available in the main lobby for payments only.
Contact Customer Service
Reach Fort Lauderdale Utility Billing at (954) 828-5150 during business hours for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Utility Billing office is located at 700 N.W. 19th Avenue, Fort Lauderdale, FL 33311.
Frequently Asked Questions
Can I pay my Fort Lauderdale Utilities bill online without creating an account? Yes. The official portal at https://utilitybilling.fortlauderdale.gov/ allows one-time payments without full registration.
What payment methods does Fort Lauderdale Utilities accept? The portal and phone accept Visa, MasterCard, American Express, and e-check (ACH). Mail and in-person accept checks or money orders. Cash is accepted at the office where available.
Are there convenience fees for Fort Lauderdale Utilities payments? Credit/debit card payments incur a merchant transaction fee of $1.95 to 2.95% (determined by the third-party processor; the City receives no portion). Recurring ACH or one-time e-check payments have no fee.
Where do I mail my Fort Lauderdale Utilities payment? Use the exact remittance address printed on your monthly statement. Always include your account number on the check.
What are the in-person payment hours? Monday–Friday, 8:00 AM–4:00 PM at the Development Services Department, 700 N.W. 19th Avenue.
How do I set up automatic payments? Enroll through the Utility Billing portal. It is free for recurring ACH and deducts automatically on the due date.
What services does Fort Lauderdale Utilities provide? Safe drinking water supply, wastewater, and stormwater services for the City of Fort Lauderdale, Florida.
How do I get help with payment arrangements or billing issues? Call (954) 828-5150 during business hours or email [email protected]. Flexible arrangements are available through customer service.