Jackson Purchase Energy Cooperative (JPEC) delivers reliable electric service to members in western Kentucky. Monthly bills include usage charges with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options, visit the official Payment Options page at https://www.jpenergy.com/payment-options/ where you can review every verified method in detail.
- You can also pay securely through the official SmartHub portal at https://jpenergy.smarthub.coop/ to view your account and complete transactions instantly.
One-Time Payment (Quick Pay)
Jackson Purchase Energy offers a convenient Quick Pay option for one-time payments without requiring a full account login. This guest-style feature lets you settle your current bill securely using your account number.
To complete a one-time payment:
- Go to the official SmartHub portal and select Quick Pay.
- Enter your account number from your statement.
- Choose credit/debit card or e-check and provide payment details.
- Review the total (including any convenience fee) and submit.
Payments are processed promptly with confirmation provided. This method is ideal for occasional users or those preferring manual payments.
Online Account Portal (SmartHub)
Access the full SmartHub portal at https://jpenergy.smarthub.coop/ to view current and past bills, make payments, analyze usage, set up paperless billing, and manage your account 24/7. The portal and free JPEC mobile app are secure and mobile-friendly.
Automatic Payments (Bank Draft)
Enroll in the Bank Draft (AutoPay) program through the SmartHub portal or by completing the form available on the website. This free service automatically deducts your full billed amount from your checking or savings account on the due date each month. You continue to receive your monthly statement for review. Modify or cancel AutoPay anytime through the portal.
Pay by Phone
Pay your bill 24 hours a day, seven days a week by calling the toll-free payment portal at 1-855-386-9920. Have your account number ready. Credit/debit card or e-check payments are accepted with convenience fees displayed before confirmation.
Mail Payments
Mail your payment with a check or money order payable to Jackson Purchase Energy Cooperative. Include your account number on the check. Use the remittance address printed on your monthly statement. Mail payments incur no convenience fees but allow 5–7 business days for delivery and processing.
In-Person Payments & Kiosk Locations
Payments can be made at the main office or authorized payment kiosks throughout the service area.
Main Office 2900 Irvin Cobb Drive Paducah, KY 42003 Phone: 270-442-7300 Hours: Monday–Friday, 8:00 AM – 5:00 PM
Authorized Kiosk Locations (cash, check, credit/debit card accepted):
- Quickie Market, Manchester
- Rite Kwik Market, Burning Springs
- Town & Country Market, Annville
- Fill-Ups Gas & Market, Clover Bottom
- Jack’s IGA, Beattyville
- Peg’s Food Mart, Mt. Vernon
- E.C. Porter’s IGA, London
- Jackson Energy London District Office
Kiosks provide convenient after-hours and same-day payment options. For directions to any kiosk, visit the official Payment Options page.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, call 270-442-7300 or toll-free 1-800-262-7480 Monday–Friday during business hours. The headquarters is located at 2900 Irvin Cobb Drive, Paducah, KY 42003. For power outages or emergencies, use the same numbers 24/7.
Frequently Asked Questions
Does Jackson Purchase Energy offer one-time Quick Pay without full registration? Yes. Quick Pay is available through the SmartHub portal using your account number without full login.
What payment methods are accepted? Online Quick Pay and portal accept credit/debit cards and e-checks. Kiosks and in-person accept cash, checks, and cards. Mail accepts checks and money orders.
Are convenience fees charged? Yes. Fees apply to credit/debit card transactions and are displayed before confirmation. Bank draft AutoPay has no additional fee.
What is the mailing address? Use the exact remittance address printed on your monthly statement. Always include your full account number.
Where can I pay in person or use a kiosk? At the main office in Paducah or authorized kiosks listed on the official payment page.
How do I enroll in AutoPay? Sign into the SmartHub portal or complete the Bank Draft form available online or at the office.
What services does Jackson Purchase Energy Cooperative provide? Electric service to members in western Kentucky.
How do I report an outage or emergency? Call 270-442-7300 or 1-800-262-7480 immediately for assistance.
