City of Rock Hill Utilities provides electric, water, sewer, and garbage services to residential, commercial, and industrial customers in Rock Hill, South Carolina. Monthly bills cover usage with a clear due date, and timely payment prevents late fees or service interruptions.
- For the most current payment options and account details, visit the official Customer Service page at https://www.cityofrockhill.com/departments/finance/customer-service where all verified methods and instructions are listed.
- You can also access the secure Customer Self Service portal at https://css.cityofrockhillsc.gov/ to view bills, make payments, and manage your account directly.
Guest Pay / One-Time Payment
City of Rock Hill Utilities supports quick one-time payments through the Customer Self Service portal without requiring a full recurring account registration. This guest-style option is perfect for customers who prefer to pay manually using their account number.
To make a one-time payment:
- Go to the official Customer Self Service portal.
- Select the one-time payment option (no login required if you have your account number).
- Enter your account number exactly as shown on your statement.
- Choose credit/debit card or bank account (e-check) and submit.
Payments process promptly with confirmation provided. Convenience fees may apply for card transactions and are displayed before final submission.
Online Account Portal
Register or log into the Customer Self Service portal at https://css.cityofrockhillsc.gov/ for full account access. Registered users can view current and past bills, make payments, set up paperless billing, receive text/email reminders, and manage service requests. The portal is available 24/7 and supports both one-time and recurring payments.
Automatic Payments (Bank Draft / AutoPay)
Enroll in AutoPay (Bank Draft) through the portal’s dedicated Bank Draft tab after logging in. This free service automatically deducts your full bill amount from your bank account or credit card on the due date each month. You can modify or cancel AutoPay anytime in the portal. Contact Customer Service if you need assistance setting it up.
Pay by Phone
Pay your utility bill 24 hours a day, 7 days a week by calling 803-329-5500. Use a credit or debit card through the automated system—have your account number and the last four digits of your Social Security number ready. For billing questions or assistance during business hours, the same number connects you to representatives.
Mail Payments
Mail your payment with a check or money order payable to City of Rock Hill Utilities. Include your account number on the check. Send to the official remittance address: P.O. Box 11706 Rock Hill, SC 29731-1706
Mail payments have no convenience fees but allow 5–7 business days for delivery and posting.
In-Person Payments & Locations
Pay in person at City Hall during regular business hours: 155 Johnston Street Rock Hill, SC 29730 (entrances from Hampton Street and Black Street)
- Drive-through window: 8:00 AM – 5:00 PM, Monday – Friday
- Collections counter inside City Hall
- Drop boxes: One beside the drive-through and one inside to the left of the collections counter
Cash, checks, money orders, and credit/debit cards are accepted. Curbside service is available—park in designated spots and call 803-325-2500 or scan the barcode on your phone.
Contact Customer Service
For billing inquiries, payment arrangements, or portal support, contact Customer Service at 803-325-2500 (business hours) or 803-329-5500 (24/7 payment line). City Hall is located at 155 Johnston Street, Rock Hill, SC 29730. For utility emergencies (sewer backups, outages), call 803-329-5500 and press 0.
Frequently Asked Questions
Does City of Rock Hill Utilities offer one-time guest payments? Yes. You can pay without logging in by using your account number in the Customer Self Service portal.
What payment methods are accepted? Online and phone accept credit/debit cards and e-checks. In-person accepts cash, checks, money orders, and cards. Mail accepts checks and money orders.
Are convenience fees charged for online or phone payments? Yes. Standard fees apply for credit/debit card transactions and are shown before you confirm. E-check fees are typically lower.
What is the mailing address for utility payments? P.O. Box 11706, Rock Hill, SC 29731-1706. Always include your full account number.
Where can I pay in person or use drop boxes? At City Hall, 155 Johnston Street, Rock Hill, SC 29730. Drive-through, counter, and drop boxes are available 8:00 AM – 5:00 PM, Monday – Friday.
How do I set up AutoPay? Log into the portal and register in the Bank Draft tab. Automatic deductions occur on the due date at no extra charge.
What services does City of Rock Hill Utilities provide? Electric, water, sewer, and garbage collection for customers in Rock Hill, South Carolina.
How do I report a utility emergency or outage? Call 803-329-5500 and press 0 immediately for sewer backups, power lines down, or other emergencies. Use the online outage reporting tool on the city website.
