New Smyrna Beach Utilities Commission Bill Pay – UCNSB Portal

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Pay your New Smyrna Beach Utilities Commission bill online, by phone, by mail, or in person at the Utilities Commission office on Canal Street.

Pay your UCNSB bill online – Customer Portal
UCNSB payment & billing information

UCNSB Online Bill Pay (Customer Portal)

UCNSB offers an online Customer Portal where you can manage your utilities bill.

  • Go to ucnsb.org and click the Customer Portal / Pay Your Bill link near the bottom of the page.
  • You can pay your utility bill online anytime at no charge using the portal.
  • Create an account or log in to pay using your UCNSB account number from your bill.

Guest pay, login and new portal

  • The current Customer Portal lets you log in to pay, view usage and manage your account; if you do not want an account, follow the on‑screen options for quick one‑time payment if offered.
  • If UCNSB upgrades or launches a new portal, you will normally see updated links and instructions directly on ucnsb.org under the billing or Customer Portal section.

Pay by Phone

You can pay your UCNSB bill by phone using the automated system.

  • UCNSB states you can pay your utility bill on the phone anytime at no charge.
  • Use the automated payment system at 386‑424‑3199; follow the prompts and have your account number ready.

Pay In Person or By Mail

UCNSB clearly warns that legitimate payments can only be made through official channels.

  • Official walk‑in/payment office:
    Utilities Commission, City of New Smyrna Beach
    200 Canal Street
    New Smyrna Beach, FL 32168
  • UCNSB notes that payment can only be made at 200 Canal Street, on their website (www.ucnsb.org), or via the automated payment system at 386‑424‑3199.

For mail‑in payments, send your check or money order to the Utilities Commission address on your bill, and write your UCNSB account number on the payment so it is applied correctly.

Pay In Store or Third‑Party Locations

UCNSB specifically warns customers to avoid unauthorized payment locations.

  • They emphasize that payment can only be made at 200 Canal Street, on their official website, or via the automated phone system.
  • This means no pay‑in‑store or third‑party retail payment centers are officially supported for UCNSB; paying elsewhere could leave your account unpaid.

Mobile App, Payment Assistance, Fees and Late Payments

  • UCNSB currently promotes a web Customer Portal; if a mobile app is offered, it will be clearly linked from ucnsb.org under billing or Customer Portal, so always check there for the most accurate app information.
  • UCNSB notes that online and phone bill payments are available “anytime at no charge,” which means they do not add an extra convenience fee for those payment methods.
  • Standard late fees, disconnection and reconnection rules for UCNSB are published on their bills, notices, or tariff documents; review your statement or the billing section on ucnsb.org for current late payment policies and any service charges.
  • For customers who need payment assistance, contact UCNSB customer service or check their website for information about payment arrangements or referrals to local assistance programs.

Contact Information

  • Official website: https://www.ucnsb.org
  • Customer Portal / Pay Bill link: available near the bottom of the ucnsb.org homepage.
  • Automated payment system: 386‑424‑3199 (phone payments only).
  • In‑person payment location: 200 Canal Street, New Smyrna Beach, FL 32168.

FAQs About New Smyrna Beach Utilities Commission Bill Pay

How can I pay my UCNSB bill online?

Go to ucnsb.org and click the Customer Portal / Pay Your Bill link, then log in or register to pay your utility bill online anytime at no charge.

Can I pay my UCNSB bill by phone?

Yes, UCNSB lets you pay your bill on the phone anytime at no charge using their automated payment system at 386‑424‑3199.

Where can I pay my New Smyrna Beach Utilities bill in person?

You can only pay in person at the Utilities Commission office at 200 Canal Street, New Smyrna Beach, FL 32168; this is the official walk‑in payment location.

Does UCNSB allow paying at stores or third‑party locations?

No, UCNSB warns that payments can only be made at 200 Canal Street, on their official website, or via the automated phone system, so in‑store or third‑party payment centers are not authorized.

Are there fees for paying my UCNSB bill online or by phone?

UCNSB states that you can pay your utility bill online or on the phone anytime at no charge, so those methods do not add a separate convenience fee.

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