City of Chino Hills Utilities provides safe drinking water, sewer, and related services to residential and commercial customers in Chino Hills, California. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official online bill pay system at www.chinohills.org/BillPay where you can register, pay immediately, or set up automatic payments.
- You can also review all payment methods and instructions on the official Ways to Pay Your Bill page at https://www.chinohills.org/878/Ways-to-Pay-Your-Bill.
Guest Pay / One-Time Payment Option
City of Chino Hills Utilities offers a convenient one-time payment option through its official online bill pay system—no full recurring account registration required. This guest-style feature is ideal for occasional users or those who prefer to pay manually without creating a profile.
To complete a one-time payment:
- Visit www.chinohills.org/BillPay.
- Select the option to make a one-time payment (no login needed).
- Enter your account number and customer number from your bill.
- Provide payment details using a checking/savings account (eCheck), debit/credit card (Visa, MasterCard, Discover, Amex), PayPal, or Venmo.
- Review the amount and submit for immediate confirmation.
Payments are processed securely and typically post the same or next business day. You will receive an on-screen receipt. The portal is fully secure and mobile-friendly.
Online Account Management
Create a free account on the official bill pay system at www.chinohills.org/BillPay for full 24/7 access. Once registered, you can view current and past bills, track usage history, enroll in paperless e-billing, set up automatic payments, save payment information, view electronic copies of your bill, and manage multiple utility accounts from any device.
Automatic Payments
Enroll in free automatic payments through the online bill pay system. This option automatically deducts the billed amount from your checking or savings account or charges your card on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone
Pay your bill by phone on the automated system by calling (909) 364-2660. The system accepts checking/savings account (eCheck) or debit/credit card (Visa, MasterCard, Discover, Amex). For billing questions or assistance, the same number connects you to representatives during business hours.
Mail Payments
Mail your payment with a check or money order (payable to City of Chino Hills) to: City of Chino Hills Utility Billing Office 14000 City Center Drive Chino Hills, CA 91709
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at City Hall
Visit City Hall in person for payments during regular business hours. Payments are accepted on the 2nd floor at the Utility Billing Office. Accepted payment methods include cash, check, money order, cashier’s check, and debit/credit card (Visa, MasterCard, Discover). Staff can assist with billing questions and payment arrangements. City Hall is located at 14000 City Center Drive, Chino Hills, CA 91709.
Drop Box Payments
Use the secure payment drop box located in the City Hall parking lot on the west side of the Chino Hills Library near the Police Department. Drop checks or money orders (do not put cash in the box). Payments are processed the next business day.
Contact Customer Service
Reach City of Chino Hills Utility Billing at (909) 364-2660 (Monday–Thursday 7:30 AM–5:30 PM, Friday 7:30 AM–4:30 PM) for billing inquiries, payment arrangements, or portal assistance. The Utility Billing Office is located at City Hall, 14000 City Center Drive, Chino Hills, CA 91709.
Frequently Asked Questions
Can I pay my Chino Hills Utilities bill online without creating an account? Yes. The official bill pay system at www.chinohills.org/BillPay allows one-time payments without full registration.
What payment methods does Chino Hills Utilities accept? Online accepts eCheck, debit/credit cards (Visa, MasterCard, Discover, Amex), PayPal, and Venmo. Mail and drop box accept checks or money orders. In-person accepts cash, checks, money orders, cashier’s checks, and cards (Visa, MasterCard, Discover).
Are there convenience fees for Chino Hills Utilities payments? No convenience fees are charged for official payments through the City’s system.
Where do I mail my Chino Hills Utilities payment? City of Chino Hills, Utility Billing Office, 14000 City Center Drive, Chino Hills, CA 91709. Always include your account number on the check.
What are the in-person payment hours? Monday–Thursday 7:30 AM–5:30 PM, Friday 7:30 AM–4:30 PM at City Hall (2nd floor, Utility Billing Office).
How do I set up automatic payments? Enroll through the online bill pay system at www.chinohills.org/BillPay. It is free and deducts automatically on the due date.
What services does Chino Hills Utilities provide? Safe drinking water supply and sewer services for the City of Chino Hills, California.
How do I get help with payment arrangements or billing issues? Call (909) 364-2660 during business hours. Flexible arrangements are available through customer service.