Pay your City of Amarillo water and utility bill online with PayAMA, by phone, by mail, at City Hall, via drive‑through, or at local partners like Amarillo National Bank and Western Union.
Pay City of Amarillo utility bill online (PayAMA portal)
City of Amarillo Utility Billing – contact & payment details
Online Bill Pay (PayAMA Portal)
The City of Amarillo uses the PayAMA online payment portal for utility bills.
- From the Utility Billing “Pay” page, you can pay online, sign up for e‑billing, view your bill, and see usage.
- You may register for full access (save payment methods, view history, manage e‑bills) or use quick online payment with your account and customer number from your bill.
Pay by Phone
You can pay your Amarillo utility bill using the automated phone system.
- Pay‑by‑phone number: 806‑576‑1932.
- Have your utility account number and payment details ready; follow the prompts to complete your payment.
For payment arrangements, high bills, or general questions, contact Utility Billing at 806‑378‑3030.
In‑Person, Drive‑Through & Night Drop
You can pay your bill at City Hall or via drive‑through.
- Utility Billing Office (in person):
City Hall – Utility Billing
623 S Johnson Street
Amarillo, TX 79101 - Drive‑through mobile unit:
Located on the north side of City Hall, open Monday–Friday, 11:00 a.m.–2:00 p.m. for drive‑up payments. - Night depository:
A 24‑hour drop box is located at the north entrance of City Hall for checks or money orders only (no cash).
Pay by Mail & Local Payment Locations
You can mail your payment using the remit address printed on your bill.
- Send a check or money order (no cash) with your account number written on it and the payment coupon.
- Mail several days before the due date to allow for postal delivery and processing.
Bank & Western Union Locations
The City of Amarillo also accepts payments at local partners.
- Amarillo National Bank: All locations accept current utility bills before the due date.
- Western Union payment locations (a $1.00 fee is added and processing can take 3–5 business days):
- Amarillo National Bank
- United Supermarkets
- Fiesta Foods
- Taylor Furniture
- Mr. Payroll inside selected Toot’n Totum stores
You can also use doxo to pay the City of Amarillo with a linked bank account (often free) or card, from web or mobile apps.
Auto Draft & Payment Arrangements
The City offers automatic bank draft and payment assistance.
- Checking account draft: Complete the city’s bank draft form and attach a voided check to have payments automatically drafted from your checking account each month.
- If you have delinquent bills, disconnection, or unusually high bills, Utility Billing can discuss payment plans or arrangements, which may require a down payment plus reconnect and service fees if service has been cut off.
Community organizations in Amarillo also list utility assistance resources for households facing hardship.
Contact & Support
For any questions about City of Amarillo utility bills:
- Utility Billing (billing, payment plans, questions): 806‑378‑3030.
- Email: [email protected] (listed on city contact pages for billing communication).
- General city contact page: lists department phone numbers, addresses, and online contact forms.
City of Amarillo Utility Bill Pay FAQs
How do I pay my Amarillo utility bill online?
Use the PayAMA portal from the city’s Utility Billing “Pay” page to log in or make a quick payment with your account information, then pay by bank account or card.
What is the phone number to pay my Amarillo water bill?
Call 806‑576‑1932 to pay your utility bill using the automated phone payment system. For help with bills or arrangements, call Utility Billing at 806‑378‑3030.
Where can I pay my Amarillo utility bill in person or by mail?
Pay in person at 623 S Johnson Street, Amarillo, TX 79101, use the north‑side drive‑through mobile unit (Mon–Fri, 11 a.m.–2 p.m.), or drop checks/money orders in the night depository at the north entrance of City Hall. You can also mail your payment to the remit address shown on your bill.
Can I pay my Amarillo utility bill at Amarillo National Bank or Western Union?
Yes. All Amarillo National Bank locations accept current bills before the due date, and Western Union locations (including United Supermarkets, Fiesta Foods, Taylor Furniture, and Mr. Payroll at selected Toot’n Totum stores) accept payments with a $1.00 fee and 3–5 business‑day processing time.