City of Lacey Utilities (Lacey, Washington) provides water, sewer, and stormwater services. Residents can conveniently make Lacey utilities bill payments through the secure Paymentus online portal, which supports guest/one-time payments without full registration, recurring payments, and stored payment methods.
Quick Pay Links:
How to Pay Your Lacey Utilities Bill
Guest Pay / One-Time Payment (No Full Login Required)
- Visit the official Paymentus Portal: https://ipn.paymentus.com/cp/lace
- Select the one-time payment option.
- Enter your account number and complete the secure payment with credit/debit card or bank account (ACH/e-check).
This is the fastest way for quick Lacey utilities bill payments without creating an account.
Login to Customer Portal (Recommended)
Use the same Paymentus link above to register or sign in for full account access. Once logged in, you can:
- View current and past bills
- Check usage and payment history
- Manage stored payment methods
- Set up recurring payments
Note: To update stored credit card information (e.g., expiration date), log into the portal and follow the instructions provided by the City.
Pay by Phone
Call Utility Billing at (360) 491-5616 during business hours. Credit/debit card payments are accepted (convenience fees apply — confirm during the call).
In-Person / Pay in Store
Visit City Hall: Address: 420 College St SE, Lacey, WA 98503
Hours: Monday–Friday, 9:00 AM – 12:00 PM and 1:00 PM – 4:00 PM (closed on holidays — confirm current hours).
Cash, check, or money order accepted. Credit/debit cards may also be available (fees apply).
Drop Boxes:
- Outside City Hall near the ballot box
- Inside the Utility Billing Office
Use drop boxes for after-hours check or money order payments.
Mailing Address
City of Lacey Attn: Utility Billing 420 College St SE Lacey, WA 98503
Include your account number clearly on the check or money order.
AutoPay / Recurring Payments
Enroll in recurring payments through the Paymentus portal after logging in. This helps ensure on-time payments and avoids late fees.
Payment Methods and Fees
- Credit/Debit Cards: Convenience fees apply (displayed before payment).
- Bank Account (ACH/e-Check): Usually the lowest-cost option.
- Cash, check, or money order accepted in person or by mail (no extra fee from the City).
Late Payments: Pay promptly to avoid penalties or service issues. Contact Utility Billing for payment arrangements if needed. Financial assistance programs (Lacey Utility Discount Program and Lacey Utility Assistance Fund) are available for eligible low-income customers.
Contact Information
- Utility Billing: (360) 491-5616
- Email: [email protected]
- Physical Address: 420 College St SE, Lacey, WA 98503
- Official Website: cityoflacey.org/utility-billing
FAQs
How do I make a Lacey utilities bill payment online?
Use the Paymentus portal at ipn.paymentus.com/cp/lace for one-time guest payments or log in for full account management.
Is there a guest pay option for Lacey utilities bills?
Yes. The portal supports quick one-time payments without full registration using your account number.
What payment methods are accepted?
Credit/debit cards (with convenience fees), bank account (ACH), cash, check, or money order. ACH is recommended to minimize fees.
Can I pay my Lacey utilities bill by phone?
Yes. Call (360) 491-5616 during business hours for assistance.
Where can I pay in person?
At City Hall, 420 College St SE, Lacey, WA 98503. Drop boxes are available for after-hours payments.
How can I avoid convenience fees?
Use bank account (ACH) payments online or pay with cash/check in person or by mail.
Tip: Log into the Paymentus portal regularly to monitor your bill, update payment methods, and enroll in recurring payments. For billing questions, financial assistance, or service issues, contact Utility Billing at (360) 491-5616 or [email protected]. For the most current information and fees, visit the official City of Lacey Utility Billing page at cityoflacey.org/utility-billing.