Chilton Water Authority supplies safe drinking water to residential and commercial customers in Chilton County, Alabama. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Bill Payment page at https://chiltonwater.org/bill-payment where you can access all payment options and the secure online portal.
- Customers can also make secure payments directly through the official Nuvei Citizen Portal at https://chiltonwater.payacp.com/home.
Online Payment Portal
Chilton Water Authority provides convenient 24/7 online bill pay through its secure Nuvei Citizen Portal at https://chiltonwater.payacp.com/home. New users complete a simple one-time registration using your account number from your monthly bill. Once logged in, you can view current and past bills, track usage history, enroll in e-billing, and make one-time or recurring payments from any device. The portal supports credit/debit cards and electronic checks (ACH). Payments are processed securely and typically post the same or next business day. No standalone guest pay option is currently available—full account registration is required for online access.
Automatic Bank Draft (AutoPay)
Enroll in free Automatic Bank Draft (AutoPay) by downloading and completing the ACH Recurring Debit Form from the Forms & Reports section on the official website. Submit the completed form with a voided check by mail, drop-off at the office, or fax. Once approved, payments are automatically deducted from your checking or savings account on the 10th of each month (or the following business day). This eliminates missed payments and late fees. A separate form is required for reactivation if previously canceled.
Pay by Phone & Customer Service Assistance
Call the office at 205-646-3300 during business hours to make a payment by phone or discuss your account. Representatives can process payments and assist with billing questions. Have your statement or account number ready when calling.
Mail Payments
Mail your payment stub with a check or money order (payable to Chilton Water Authority) to: Chilton Water Authority P.O. Box 1029 Thorsby, AL 35171
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person, Drive-Thru & Night Deposit Box Payments
Visit the office in person at: 19246 US Highway 31 Clanton, AL 35045
Payments are accepted at the customer service counter or through the convenient drive-thru window during office hours. Accepted methods include cash, check, credit cards (Visa, MasterCard, Discover with a $3.00 handling fee), or money orders.
Office hours are Monday–Friday, 8:00 AM–4:00 PM (no lunch closure). For after-hours convenience, use the secure night deposit box at the drive-thru (available 24/7). The night deposit box accepts checks or money orders only (no cash). To avoid a $10.00 late penalty, payments deposited in the night box must be received before 8:00 AM on the 2nd or 16th of each month.
Contact Customer Service
Reach Chilton Water Authority at 205-646-3300 (Monday–Friday, 8:00 AM–4:00 PM) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Fax: 205-646-4121. The office is located at 19246 US Highway 31, Clanton, AL 35045. Email support is available through the contact form on the official website.
Frequently Asked Questions
Can I pay my Chilton Water Authority bill online without creating an account? The official Nuvei Citizen Portal at https://chiltonwater.payacp.com/home requires a one-time registration using your account number from the bill. There is no standalone guest pay option at this time.
What payment methods does Chilton Water Authority accept? The portal accepts credit/debit cards and electronic checks (ACH). In-person and drive-thru accept cash, check, credit cards (with $3.00 fee), or money orders. Mail and night deposit box accept checks or money orders.
Are there convenience fees for Chilton Water Authority payments? Yes. A $3.00 handling fee applies to credit card payments made in person or through the drive-thru. Mail, bank draft (AutoPay), and electronic check payments through the portal are fee-free.
Where do I mail my Chilton Water Authority payment? Chilton Water Authority, P.O. Box 1029, Thorsby, AL 35171. Always include your account number on the check.
What are the in-person payment hours and options? Monday–Friday, 8:00 AM–4:00 PM at 19246 US Highway 31, Clanton, AL 35045. Use the drive-thru window or night deposit box for after-hours check or money order deposits.
How do I set up Automatic Bank Draft (AutoPay)? Download the ACH Recurring Debit Form from the official website, complete it with a voided check, and submit by mail, drop-off, or fax. It is free once approved.
What services does Chilton Water Authority provide? Safe drinking water supply and related utility services for customers in Chilton County, Alabama.
How do I get help with payment arrangements or billing issues? Call 205-646-3300 during business hours or visit the office at 19246 US Highway 31. Flexible arrangements are available through customer service.
