The Town of Cary Utilities provides safe drinking water, sewer, and stormwater services to residential and commercial customers in Cary, North Carolina. Monthly bills include usage charges with a clear due date printed on each statement. Timely payment prevents late fees and service interruptions.
- For the most current details on accounts and billing, visit the official Utility Payment Options page at https://www.carync.gov/services-publications/water-sewer/utility-customer-service/utility-payment-options where you can review all methods and enroll in DigiPay.
- You can also pay your bill securely through the official DigiPay/Aquastar portal at https://ipn.paymentus.com/cp/tcnc for quick online access and account management.
Online Bill Pay with DigiPay/Aquastar Portal
Town of Cary Utilities offers convenient 24/7 online bill pay through its secure DigiPay/Aquastar portal (hosted by Paymentus). New users sign up at the portal using the account number found in the top right section of their bill. Once registered, you can view current and past bills, track usage history via Aquastar, enroll in paperless e-billing, and make single or recurring payments using Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, debit cards, or e-check (ACH). Payments are posted immediately with no extra service fee charged by the Town. The portal is fully secure and mobile-friendly.
Automatic Payments
Enroll in free recurring automatic payments through the DigiPay portal. This option automatically deducts the billed amount from your checking or savings account or charges your card on the due date each month, eliminating missed payments and late fees. You can modify or cancel automatic payments anytime through the portal.
Pay by Phone (24/7 Automated)
Pay your bill 24 hours a day, 7 days a week by calling 311 (inside Cary) or (919) 469-4000 (outside Cary). The automated system accepts Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, debit cards, and e-check payments. For billing questions or assistance, the same number connects you to representatives Monday through Friday from 7:00 AM to 7:00 PM ET.
Mail Payments
Mail your payment stub with a check or money order (payable to Town of Cary) to: Town of Cary P.O. Box 8005 Cary, NC 27512
Include your full account number on the check. Do not send cash. Allow 5–7 business days for mail delivery and processing. This option is completely fee-free.
In-Person Payments at Town Hall
Visit Town Hall in person for payments during regular business hours. Cash, checks, and credit/debit cards are accepted where available. Staff can assist with billing questions and payment arrangements. Town Hall is located at 316 N. Academy Street, Cary, NC 27513.
Contact Customer Service
Reach Town of Cary Utilities Customer Service at 311 (inside Cary) or (919) 469-4000 (Monday–Friday, 7:00 AM–7:00 PM ET) for billing inquiries, payment arrangements, service starts/stops, or portal assistance. Email: [email protected]. The Utility Billing office is located at Town Hall, 316 N. Academy Street, Cary, NC 27513.
Frequently Asked Questions
Can I pay my Town of Cary Utilities bill online without creating an account? The DigiPay/Aquastar portal requires a one-time registration using your account number from the bill for full online access and payment processing.
What payment methods does Town of Cary Utilities accept? The portal and phone accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, debit cards, and e-check (ACH). Mail accepts checks or money orders. Cash is accepted at Town Hall where available.
Are there convenience fees for Town of Cary Utilities payments? No extra service fee is charged by the Town for official online, phone, mail, or in-person payments.
Where do I mail my Town of Cary Utilities payment? Town of Cary, P.O. Box 8005, Cary, NC 27512. Always include your account number on the check.
What are the in-person payment hours? Payments are accepted at Town Hall during regular business hours (Monday–Friday). Confirm exact times by calling 311 or (919) 469-4000.
How do I set up automatic payments? Enroll through the DigiPay/Aquastar portal. It is free and deducts automatically on the due date.
What services does Town of Cary Utilities provide? Safe drinking water supply, sewer, and stormwater services for the Town of Cary, North Carolina.
How do I get help with payment arrangements or billing issues? Call 311 or (919) 469-4000 during business hours or email [email protected]. Flexible arrangements are available through customer service.
