Birmingham Water Works (also operating as Central Alabama Water) delivers water service across central Alabama. Customers have several convenient and secure ways to pay their bills, including a no-login guest payment option.
- For a fast one-time payment without creating an account, use the official guest payment portal at https://web.bwwb.org/myaccount.
- For full account management, AutoPay setup, paperless billing, and payment history, log in or register at the My Account portal: https://web.bwwb.org/myaccount.
Guest / One-Time Online Payment (No Account Required)
Birmingham Water Works offers a simple guest payment option for customers who prefer not to create an online account. Visit the official guest payment page (accessible through the My Account portal) and enter your account number to view and pay your current bill.
A $2.49 processing fee applies to all transactions through this method. This is the quickest way to make a one-time payment using a checking account or credit/debit card.
Registered Online Account Payments
Create a free online account at https://web.bwwb.org/myaccount to access more features. Once logged in, you can:
- Pay bills instantly
- Set up free AutoPay using a checking account
- Enroll in paperless (e-billing) for monthly savings
- View billing and payment history
- Manage multiple accounts
- Request payment arrangements
Payments made with a checking account are free. A $2.49 processing fee applies when paying with credit or debit cards.
Pay by Phone
Call the automated payment line at 1-877-565-3802. This option accepts checking account or credit/debit card payments and provides a confirmation number. A $2.49 processing fee applies. Payments made before 7:00 p.m. typically post the next business day.
For general customer service and billing questions, call (205) 244-4000.
In-Person Payments
Main Customer Payment Center 101 35th Street North Birmingham, AL 35222
- Lobby Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
- Drive-Thru Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.
- Drop Box: Available 24 hours a day (payments post the next business day)
You can also pay at participating Walmart Money Centers using cash or debit card. These locations charge a $2.00 transaction fee and post payments immediately. Bring your bill or account number.
Pay by Mail
Mail your payment with the remittance stub to:
Central Alabama Water P.O. Box 830269 Birmingham, AL 35283-0269
Include your account number on the check or money order. Allow extra mailing time to ensure your payment arrives before the due date.
AutoPay and Paperless Billing
Enroll in AutoPay through your online account for automatic monthly deductions from your checking account (free) or credit/debit card ($2.49 fee). This is one of the most reliable ways to avoid late fees.
You can also switch to paperless billing in your account settings to receive statements by email instead of mail, which often includes a small monthly credit.
Customer Service and Payment Assistance
Main Customer Care: (205) 244-4000 Payment Assistance: Contact customer service to discuss extended due dates or payment plans if you are experiencing financial hardship.
The utility also partners with the H2O Foundation (administered by the Salvation Army) for additional financial and plumbing assistance programs. Ask a representative for current details and eligibility.
Important Note: Birmingham Water Works does not accept payments at the Provo Power operational building. All billing and payments are handled through the Customer Payment Center or online/phone channels listed above.
Frequently Asked Questions
How do I make a one-time payment without creating an online account? Use the guest payment option through the official My Account portal at https://web.bwwb.org/myaccount. No registration is required — just enter your account number. A $2.49 processing fee applies.
What fees apply to online or phone payments? A $2.49 processing fee applies to credit/debit card payments and most one-time/guest transactions. Checking account (eCheck) payments made through a registered online account or AutoPay are free.
Where can I pay my bill in person? Visit the Customer Payment Center at 101 35th Street North, Birmingham, AL 35222 (lobby and drive-thru open 8:00 a.m.–5:00 p.m. Monday–Friday). A 24-hour drop box is also available on site. Walmart Money Centers are another option with a $2 fee.
What is the mailing address for Birmingham Water Works payments? Mail payments to: Central Alabama Water, P.O. Box 830269, Birmingham, AL 35283-0269.
How do I set up automatic payments? Log in to your online account at https://web.bwwb.org/myaccount and enroll in AutoPay. You can choose checking account (free) or credit/debit card.
Can I get help if I’m having trouble paying my bill? Yes. Call customer service at (205) 244-4000 to discuss payment arrangements. Additional assistance may be available through the H2O Foundation program.
How long does it take for payments to post? Most online, phone, and in-person payments post the next business day. Drop box payments made after hours post the following business day. Always keep your confirmation number.
