Artesian Water Company is an investor-owned utility providing safe, high-quality drinking water and wastewater services to more than 300,000 customers across New Castle, Kent, and Sussex counties on the Delmarva Peninsula in Delaware.
As a regulated public utility, Artesian Water maintains reliable service through modern infrastructure and customer-focused billing options. Timely payments prevent late fees, service interruptions, and support ongoing system upgrades.
For the fastest guest/one-time payment without creating an account, visit https://schedulepayment.com/aws and select the Pay Now option. For detailed payment policies, e-Billing enrollment, and full options review, go to https://www.artesianwater.com/my-bills-services/payment-options/.
Official Payment Links (Verified Active as of April 2026)
- https://schedulepayment.com/aws — Artesian Water official Convenience Pay portal. Use this for one-time guest Quick Pay (no login required) with credit/debit card or electronic check, or for enrolled e-Billing and recurring payments.
- https://www.artesianwater.com/my-bills-services/payment-options/ — Official Artesian Water payment options page. Review all methods, fees, and instructions directly from the utility before any transaction.
Quick Pay / One-Time Guest Payment
Artesian Water’s official portal supports true guest payments through Convenience Pay. No full account registration is needed. Go to https://schedulepayment.com/aws, choose the one-time Pay Now option, enter your 10-digit Artesian Account ID (printed on every bill) and your 5-digit billing ZIP code, then complete the secure transaction.
Accepted methods include credit cards, ATM/debit cards (Star or Pulse networks), and electronic checks from checking, savings, or money market accounts. Payments process in real time with email confirmation. This option is ideal for renters, landlords, family members assisting, or anyone needing an immediate one-time payment.
e-Billing and Full Online Account Management
Enroll in Artesian’s free e-Billing program at the portal above to receive paperless monthly statements and gain complete online account access. Once enrolled, you can view current and past bills, monitor usage history, update contact information, and manage payments securely from any device. The system is mobile-friendly and provides real-time balance updates.
AutoPay / Recurring Payments
After e-Billing enrollment, set up AutoPay (recurring automatic payments) directly in the portal. Choose to draft the full statement balance or a fixed amount each month from your linked bank account or card. AutoPay eliminates the risk of late payments and late fees. You can modify, pause, or cancel AutoPay anytime online through the same secure portal.
Pay by Phone
For 24/7 automated payments, call the Convenience Pay toll-free line at 1-833-303-3773. Have your Artesian Account ID ready. The system accepts credit/debit cards and electronic checks. A convenience fee applies per transaction. For billing questions, payment arrangements, or emergencies, contact customer service at (800) 332-5114 (toll-free) or (302) 453-6930 (Delaware local) during business hours.
Mail Your Payment
Mail a personal check, money order, or cashier’s check (payable to “Artesian Water”) along with the remittance stub from your bill. Write your 10-digit Account ID clearly on the check. Allow 7–10 business days for processing to ensure on-time posting. Send payments to: Artesian Water P.O. Box 15069 Wilmington, DE 19886-5069
In-Person Payments and Drop Box
Pay in person at the main office during regular business hours:
- Main Office: 664 Churchmans Road, Newark, DE 19702 Hours: Monday–Friday, 8:00 a.m. – 4:30 p.m. (closed weekends and holidays)
Accepted payment methods at the counter include cash, check, or money order. A secure 24/7 payment drop box is located to the left of the front doors for after-hours check or money order deposits.
Artesian Water also operates a Sussex County office at 14701 Coastal Highway, Milton, DE 19968 (Monday–Friday, 8:30 a.m. – 4:30 p.m.) for in-person service.
Customer Service & Support
For emergencies or service interruptions, call (800) 332-5114 anytime. General customer service and billing assistance are available Monday–Friday, 8:00 a.m.–4:30 p.m. at (800) 332-5114 or (302) 453-6930. Email inquiries can be sent to [email protected]. Always verify account details directly on official Artesian Water communications or the portal.
Artesian Water remains committed to transparent billing and convenient payment options while serving Delaware communities reliably. No third-party services such as doxo are officially endorsed or necessary.
Frequently Asked Questions (FAQs)
Q: Does Artesian Water offer a guest pay or one-time Quick Pay option? A: Yes. Visit https://schedulepayment.com/aws and select Pay Now for instant one-time payments without creating a full account.
Q: What is the mailing address for Artesian Water bill payments? A: Artesian Water, P.O. Box 15069, Wilmington, DE 19886-5069.
Q: What are the office hours and address for in-person payments? A: Main Office at 664 Churchmans Road, Newark, DE 19702, open Monday–Friday 8:00 a.m.–4:30 p.m. A 24/7 drop box is available outside.
Q: Are there convenience fees for online or phone payments? A: Yes. Convenience Pay charges a fee for credit/debit card and phone transactions. Confirm the exact fee on the payment screen before completing your transaction.
Q: Can I set up AutoPay or recurring payments? A: Yes. After e-Billing enrollment at https://schedulepayment.com/aws, you can set up automatic monthly drafts from your bank account or card.
Q: What phone number do I call to make a payment or get billing help? A: Use 1-833-303-3773 for 24/7 automated payments or (800) 332-5114 for customer service and emergencies.
Q: Where can I find my Artesian Account ID? A: Your 10-digit Account ID appears on every monthly bill, statement, and official correspondence from Artesian Water.
Q: Is there a Sussex County office for payments? A: Yes. The Sussex office is located at 14701 Coastal Highway, Milton, DE 19968 and is open Monday–Friday 8:30 a.m.–4:30 p.m.