Eon Electricity – Gas Bills and Payments FAQs

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If you’re struggling to afford your gas and electricity bills, contact your supplier to discuss ways to pay what you owe them.

Your supplier has to help you come to a solution. You should try to negotiate a deal that works for both of you.

If you don’t try to negotiate with your supplier, they might threaten to disconnect you. Check what to do if you’ve been told your energy supply will be disconnected.

If you’ve missed payments because of coronavirus, you should explain this to your supplier. They might agree not to disconnect you. For example, tell them if your income has been affected by long-term symptoms.

If your supplier doesn’t disconnect you, you should still arrange to pay what you owe them. This protects you from being disconnected in the future.

This page can help you if you pay for your energy after you use it – for example by monthly direct debit or quarterly bill. There are different things you should do if you cant afford to top up your prepayment meter.

You can pay by credit/debit card online, using the mobile app or over the phone, by speaking to an advisor or using our automated service. Remember to put your account number and address on the back of your cheque. This helps us make sure your payment reaches your account.

Understanding your bill

Getting support with your energy bills.

If you need some advice or resources to help pay your bills, we’re here to help. We have a range of options available, including payment plans and grants, that you can get more information on and see how you can apply.

Direct Debit

You can pay by direct debit and if you have a direct debit set up with E.ON Next, they will notify you a few days before the payment is due to be taken from your account. You will pay a fixed amount of money each month but if you feel you are paying too much or too little to cover the energy you are using, you can amend this through your online account.

Telephone Payments

If you prefer to speak to someone when making payments, you can call 0808 501 5200.

FAQ

How do you pay a bill over the phone?

How to set up bill pay
  1. Gather your bills, including account numbers and the addresses to where you mail the payments.
  2. Enter each biller’s information into your bank’s online bill pay platform.
  3. Choose when to send the payment.
  4. Select a recurring or one-time payment.
  5. Set reminders to track when each bill is due.

How do I pay with bill Pay?

You can find your account number on any bill. If you don’t have a bill to hand we can find your account number for you. Just choose how you’d like to contact us.

How do I find my EON account number?

Pay by Direct Debit
  1. Log in and activate your account. Log in to your account and fill in your details in the Direct Debit section. …
  2. We’ll contact your bank. We’ll get in touch with your bank and set up the Direct Debit for you – we’ll let you know when it’s all set up.
  3. And you’re done.

How do I set up a direct debit with Eon?

Pay by Direct Debit
  1. Log in and activate your account. Log in to your account and fill in your details in the Direct Debit section. …
  2. We’ll contact your bank. We’ll get in touch with your bank and set up the Direct Debit for you – we’ll let you know when it’s all set up.
  3. And you’re done.

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