HRSD still working to process bills after malware infection
Our Customer Care Center serves as the primary point of contact for customers who wish to pay their bills in person or by phone, have questions about their HRSD/HRUBS bills or HRSD charges and rates. We can also help you sign up for Online Bill Pay, convert to flat-rate billing or arrange payment extensions. HRSD Customer Care is here to help!
…or has been turned off you may use one of our online or IVR payment options. To have water service restored, all past due charges must be paid in full, including any delinquent service charges. Once the required payment amount to restore services is made, your account will automatically be scheduled for restoration. HRSD restores water service Monday through Friday between the hours of 2:00 p.m. and 6:00 p.m. No appointments are allowed. A responsible adult must be present at the property.
Residential Customers: If a serious medical condition persists, have the Serious Medical Condition Certification (SMCC) Form* signed by your licensed physician. It must be submitted every 12 months or after the stated expected duration of the condition as indicated on the form by your physician (if less than 12 months); please email to [email protected] or fax to 757.460.2058. To learn more, please click here.
If you have questions regarding your account we suggest you send an e-mail to [email protected]. If you prefer to call, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.
If you have questions regarding your account we suggest you send an e-mail to [email protected]. If you prefer to call, the best times are Wednesday, Thursday, or Friday from 9:00 a.m. to 11:30 a.m. or from 2:00 p.m. to 4:30 p.m., when our call volume is typically lower. We deeply regret that some customers may experience difficulties in reaching us due to our high call volume.
FAQ
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