Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for city of austin utilities bill pay by using the official links that we have provided below.
City of Austin Utilities
Start, stop or transfer utility services; Choose your energy source; Sign up for Paperless Billing ; Pay your bill securely; Track your usage. Register.
COA Login – City of Austin Utilities
https://coautilities.com/wps/myportal/occ/occ/selected/bill/paymybill/
Contact City of Austin Customer Care. Monday – Friday. 7:00 a.m. to 9:00 p.m. CST. Saturday. 9:00 a.m. to 1:00 p.m. CST. 512-494-9400. TDD: 512-477-3663. Outside Austin call toll-free:
Frequently Asked Questions
How to contact city of Austin Utilities?
Qualifying residential customers who start new services may be eligible to have their deposit waived if one of the following conditions applies to their household:
- Has a record of satisfactory compliance with customer payment standards on a previous City of Austin Utility account.
- Provides a letter of reference from another electric, gas, or water utility.
- Provides a Landlord Letter of reference form (pdf) showing at least one metered utility was included in the monthly rental amount.
How can I pay my city utility bill?
City Hall Pay your utility bill at the City Hall cashier windows located inside the 2nd Street entrance of City Hall. Windows are open from 8 a.m. – 5 p.m. Payment can be made with cash, check, or money order. A night depository is located on the plaza just west of the entrance to City Hall, 175 E. 2nd Street.
How do I pay my utilities bill?
Select from the following:
- Credit card or eCheck (electronic check) payment online
- Credit card payment on the telephone – Call Customer Service or use the automated Interactive Voice Response system at (727) 464-4000.
- Amscot – Utility bill payments accepted at all locations. …
How much can I expect to pay in utilities?
The sewer rate per 5,000 gallons will go from $9.95 to $15.48 monthly. Residents’ water rate per 5,000 gallons will rise from $8.78 to $14.48 monthly. © Joe Rondone/The Commercial Appeal Alderman Scott Sanders listens during a Board of Mayor and Aldermen Meeting at Germantown City Hall on Monday, July 12, 2021.