Bwl Bill Pay & Customer Service

Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for bwl bill pay by using the official links that we have provided below.

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https://www.lbwl.com/eservicesredirect

As of Monday, May 31 our customer payment portal is no longer active, as we’re currently transitioning to a new customer portal. As part of the upgrade, all BWL …

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https://www.lbwl.com/customers/pay-bill

Pay by Phone. You can pay your utility bill over the phone with your checking or savings account, or with your credit or debit card. You will need: 8-digit BWL account number (s) or residential …

Frequently Asked Questions

How do I pay my BWL bill online?

Customers will now have the option to pay their bills online by using the “Pay Now” feature. Online payments can be made by credit card, debit card, or eCheck. BWL customer bills have also been upgraded with a new layout that includes easy-to-read graphs and utility consumption details.

What’s new with BWL’s billing system?

The upgraded billing system requires a new account number be issued to every BWL customer. LANSING, Mich. (WILX) – The Lansing Board of Water & Light (BWL) has implemented a new secure and user-friendly online customer portal and has redesigned its utility bill to upgrade the customer experience.

What happens when I upgrade my BWL account?

You’ll receive a redesigned statement in the mail and will be able to pay and manage your account by mail and by phone. You’ll need to create a new username and password once receiving your new, printed and mailed BWL bill in June. Once signed in, you’ll be able to set up your preferences and payment info in the upgraded customer portal.

What is the phone number for BWL customer service?

The BWL Call Center remains open and is available weekdays 7 a.m. to 5 p.m. at 517-702-6006. Our self service kiosks accept check, credit and debit cards, and electronic banking payments. You can find these kiosks at our Customer Service Center.

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